Repair – From Drop-Off to Pickup
Manage every repair job in one place. Log the device, check the warranty, quote the work, use parts from stock and keep the customer informed, so nothing gets lost and everything gets billed.
From Drop-Off to Pickup in Four Steps
No paper tickets and no lost devices. Every job follows the same clear path.
01
Log the Device
Record the customer, the device, the fault and the warranty details.
02
Diagnose and Quote
Note what you find, then send a parts and labour quote.
03
Repair and Track Parts
Assign a technician, use parts from stock and log the hours.
04
Invoice and Return
Bill the customer, or waive the charge if it’s covered, then hand the device back.
Everything a Repair Order Holds
One record carries the customer, the device, the parts, the quote and the bill.
Customer and Device
Capture who owns the device, what it is, where it is and what’s wrong.
Warranty Status
Record the purchase date and coverage so the right price applies automatically.
Parts From Stock
Internal, external and social links stay separate and clear.
Quotes and Approval
Send a parts and labour quote as a PDF and confirm once the customer approves.
Work Orders
Assign technicians and track the hours they spend on each job.
Invoicing
Bill after delivery, or choose no invoice when the repair is covered.
Repair Management Strategies | MYCT
A good repair shop wins on speed and trust. Every job gets a reference number, a clear status and an honest quote, so customers always know where their device is and your team always knows what to do next.
Warranty Handled Automatically
Stop checking dates by hand. Repair knows what’s covered and prices the job to match.
- Record the purchase date and warranty period
- Covered parts and labour are billed at zero automatically
- Override coverage on any single repair
- A clear warranty badge for your technicians
Keep Customers in the Loop
Fewer “where’s my device?” calls, more happy customers.
- Customers submit repair requests online
- They follow progress at every stage
- They leave feedback when the job is done
Know Every Device’s History
Past repairs, serial numbers and reports are always one click away.
Repair History
See every past repair for a customer or a device in one place.
Serial and Lot Tracking
Know exactly which unit came in and which unit went back out.
Recurring Issues
Spot products that keep coming back and fix the cause.
Printable Reports
Print repair orders, diagnosis sheets, estimates and work orders.
Benefits of Working with MYCT | Repair Services
- Every device logged, tracked and never lost
- Accurate quotes with parts and labour
- Warranty claims handled without spreadsheets
- Parts tied to stock so nothing runs out mid-job
- Setup help and long-term support
Our Approach to Repair Setup
We look at how jobs move through your shop before we configure anything. Then we set up your devices, parts, warranty rules and quote templates to match, and train your team so every job is logged the same way from the first day.
Why Choose MYCT for Repair?
Repairs touch stock, sales and invoicing, so Repair works as part of your wider system. Parts, quotes and invoices all share the same data. Our team handles setup, pricing and training, and stays with you as your shop grows.
Highlights of Our Repair App
Reference Numbers
Every repair gets its own ID and a clear status.
Warranty Check
Covered work is billed at zero without extra steps.
CParts and Stock
See what’s available before you promise a date.
Parts and Labour Quotes
Give customers a clear price before work begins.
Technician Work Orders
Assign the job and log the hours worked.
Customer Portal
Customers request repairs and follow progress online.
Diagnosis and Estimates
Record findings and turn them into a quote.
Returns and Exchanges
Handle returned goods with the same tracked workflow.
Repair Questions, Answered
Yes. Customers can send a request, follow its progress and leave feedback from an online portal.
You record the purchase date and warranty period. Covered parts and labour are billed at zero automatically, and you can override this on any repair.
Yes. Build a quote with parts and labour, email it as a PDF and confirm the repair once it’s approved. For warranty work you can skip approval.
Yes. Parts are taken from inventory when used, and availability is checked before work starts so jobs don’t stall.
Yes. Every repair is linked to the customer and the device, so you can review past work and spot repeat problems.
Yes. We configure your products, parts, pricing and workflow, and train your team so you’re running smoothly from day one.
One Repair Shop. Every Tool You Need Next.
Repair works with the apps that run the rest of your business, all in one place.