Live Chat – Talk with Visitors in Real Time
Answer questions the moment they come up, with operators or chatbots, right on your website. All in one platform.
Run a channel for each team
Let a chatbot greet every visitor
See how visitors rate each chat
A New Front Door for Your Website
More than a chat bubble
Answer questions the moment they come up, with operators or chatbots, right on your website. All in one platform.
Chat widget and rules
Put the chat where your visitors are
- Add the chat to your website or to an external site with an embed code
- Match the button and window to your brand
- Show or hide the chat by country
- Pop the chat up automatically after a set time
Visitor info
See who is on your site
Start the conversation first
View the visitors on your website, the pages they looked at most recently and how many times they have visited. Then send a personalized chat request to start the conversation.
Chatbots
Answer common questions automatically
Build a chatbot script step by step, then hand the chat to a person whenever it is needed.
01
Greet and ask
Use text and question steps to welcome visitors and offer answer choices.
02
Collect details
Ask for an email address or phone number and keep it with the chat.
03
Hand over to a person
Forward the chat to an operator, or create a lead or ticket from it.
Give Your Operators the Right Tools
Answer faster and keep every chat on record.
Canned responses
Type a colon and a shortcut to send a ready-made reply.
Chat commands
Create a lead or a ticket, or see the visitor's last pages.
History and ratings
Review past sessions, transcripts and customer ratings.
From First Visit to Happy Customer in Four Steps
No setup headaches. Add a channel and the conversations begin.
01
Set up
Create a channel and add your operators.
02
Publish
Add the chat widget to your website.
03
Chat
Operators and chatbots answer your visitors.
04
Review
Check sessions, statistics and customer ratings.
Benefits of Working with MYCT | Live Chat Services
- Real-time customer engagement
- Automated chatbots for quick answers
- Multi-channel integration (website, apps, social)
- 24/7 availability
- Performance analytics
Our Approach to Live Chat Integration
We set up live chat so it fits your business. From design and channels to chatbot scripts and operator training, we help you answer every visitor quickly and keep your customers happy.
Highlights of Our Live Chat App
Everything you need to talk with visitors, built into one platform.
Live chat widget
Add the chat to your website or an external site.
Multiple channels
Use a channel for support, sales, events or recruitment.
Chat rules
Show or hide the chat by country and set an auto popup.
Visitor info
See recent pages and visits, and send chat requests.
Chatbots
Script steps, collect details and hand over to a person.
Canned responses
Shortcuts that turn a few keystrokes into a full reply.
Commands
Create leads and tickets straight from the chat.
Reports and ratings
Session history, statistics and customer ratings.
Built for Every Kind of Team
Start with one channel, then add more.
Support Teams
Answer customers while they browse
Sales Teams
Turn conversations into leads
Events
Answer ticket and schedule questions
Recruitment
Talk with candidates on your careers page
Live Chat Questions, Answered
Yes. Copy the embed code from the channel and paste it into your site. You also get a link you can share.
Yes. Show or hide the chat by country, and set it to pop up automatically after a delay.
Yes. Build a script with text and question steps, collect an email or phone number, and forward the chat to an operator.
Yes. Use a command in the conversation and the transcript is saved with the lead or ticket.
Yes. We configure your channels, chatbots and operators, and support your team after launch.